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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~person:"Wirtz, Jochen"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
2
Arbeitsverhalten
1
Attitudinal loyalty
1
Behavioural loyalty
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Bibliometrics
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Bibliometrie
1
Brand
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Brand management
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Complaint management
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Consumer psychology
1
Cultural identity
1
Customer acquisition
1
Dienstleistungssektor
1
Emotion
1
Environment
1
Knowledge transfer
1
Kulturelle Identität
1
Kundenbindungsprogramm
1
Kundengewinnung
1
Loyalty program
1
Markenartikel
1
Markenführung
1
Perception
1
Referral reward programmes
1
Relationship marketing
1
Satisfaction
1
Service industry
1
Social Web
1
Social capital
1
Social web
1
Sozialkapital
1
Switching behaviour
1
Switching costs
1
Visual perception
1
Visualisierung
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Wirtz, Jochen
Aksoy, Lerzan
5
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3
Keiningham, Timothy
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Bloemer, Johanna M.
2
Cooil, Bruce
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Hillebrand, Bas
2
Joosten, Herm
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Lariviere, Bart
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Malthouse, Edward C.
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Alsaggaf, Mohammed
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Amnuay Saengnoree
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Anbuoli, P.
1
Appiah, Alexander
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Arora, Hitesh
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Arora, Padmasai
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Aslan, Marjan
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Azilah Kasim
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Babayof, Ladan
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International journal of services and operations management
Journal of service management
Psychology & marketing
1
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ECONIS (ZBW)
2
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The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
2
Shopping experiences in visually complex environments : a self-regulation account
Orth, Ulrich R.
;
Wirtz, Jochen
;
Brunner, Amelia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 194-217
Persistent link: https://www.econbiz.de/10011565147
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