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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Brand image"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Brand image
Kundenzufriedenheit
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
16
Dienstleistungssektor
15
Service industry
15
Customer integration
14
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Markenimage
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Beschwerdemanagement
12
Complaint management
12
India
12
Indien
12
Social Web
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Social web
12
Customer service
11
Emotion
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Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Selbstbedienung
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Self-service
9
Betriebliche Wertschöpfung
8
Customer value
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Kundenwert
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Value creation
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Brand
7
Customer experience
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Quality management
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English
71
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Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hammedi, Wafa
2
Hillebrand, Bas
2
Joosten, Herm
2
Kandampully, Jay
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Malthouse, Edward C.
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Batat, Wided
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Buzdar, Muhammad Farooq
1
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
516
Journal of business research : JBR
498
The journal of product & brand management
248
International journal of hospitality management
230
The journal of brand management : an international journal
217
Psychology & marketing
141
Asia Pacific journal of marketing and logistics
130
Cogent business & management
113
Journal of travel and tourism marketing
112
The journal of services marketing
110
Journal of hospitality marketing & management
107
European journal of marketing : EJM
104
International journal of contemporary hospitality management
92
Journal of strategic marketing
87
Journal of international consumer marketing
82
Tourism management : research, policies, practice
79
Journal of marketing communications
78
Marketing intelligence & planning
73
Services marketing quarterly
67
International journal of consumer studies
66
Journal of global marketing
66
The journal of consumer marketing
66
The service industries journal
66
Journal of the Academy of Marketing Science
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
63
Marketing letters : a journal of research in marketing
61
Journal of Islamic marketing
60
Journal of marketing
58
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
56
International marketing review
54
Journal of fashion marketing and management
54
The international review of retail, distribution and consumer research
53
International journal of retail & distribution management
52
Journal of promotion management : innovations in planning and applied research
52
Tourism management perspectives : TMP
51
International journal of electronic marketing and retailing : IJEMR
50
Service business
49
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
European journal of marketing
46
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ECONIS (ZBW)
71
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1
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10
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71
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
Transformative value positioning for service brands : key principles and challenges
Leroi-Werelds, Sara
;
Matthes, Jörg
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 552-564
Persistent link: https://www.econbiz.de/10013325707
Saved in:
10
Customer interaction strategy, brand purpose and brand communities
Calder, Bobby J.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 747-757
Persistent link: https://www.econbiz.de/10013325757
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