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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Customer integration"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Customer integration
Kundenzufriedenheit
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
16
Dienstleistungssektor
15
Service industry
15
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Markenimage
13
Beschwerdemanagement
12
Complaint management
12
India
12
Indien
12
Social Web
12
Social web
12
Customer service
11
Emotion
11
Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Selbstbedienung
9
Self-service
9
Betriebliche Wertschöpfung
8
Customer value
8
Kundenwert
8
Value creation
8
Brand
7
Customer experience
7
Quality management
7
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Undetermined
39
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Article
73
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Article in journal
73
Aufsatz in Zeitschrift
73
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English
73
Author
All
Aksoy, Lerzan
5
Bloemer, Johanna M.
3
Buoye, Alexander
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Cooil, Bruce
2
Hammedi, Wafa
2
Hillebrand, Bas
2
Joosten, Herm
2
Kandampully, Jay
2
Lariviere, Bart
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Batat, Wided
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
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Published in...
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
354
Journal of business research : JBR
197
International journal of hospitality management
194
The journal of services marketing
111
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
74
Services marketing quarterly
62
The service industries journal
56
Tourism management : research, policies, practice
56
Psychology & marketing
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Asia Pacific journal of marketing and logistics
49
Journal of strategic marketing
48
Service business
45
Journal of service research : JSR
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
European journal of marketing : EJM
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Tourism management perspectives : TMP
37
International journal of electronic marketing and retailing : IJEMR
35
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of internet commerce
30
The journal of product & brand management
30
International journal of retail and distribution management
29
Marketing intelligence & planning
29
International journal of retail & distribution management
28
The TQM journal : the international review of organizational improvement
28
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
27
International journal of quality and service sciences
27
International journal of consumer studies
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
73
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73
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
10
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
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