//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Customer value"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Consumer behaviour"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer value
Kundenzufriedenheit
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
16
Dienstleistungssektor
15
Service industry
15
Customer integration
14
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Markenimage
13
Beschwerdemanagement
12
Complaint management
12
India
12
Indien
12
Social Web
12
Social web
12
Customer service
11
Emotion
11
Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Selbstbedienung
9
Self-service
9
Betriebliche Wertschöpfung
8
Kundenwert
8
Value creation
8
Brand
7
Customer experience
7
Quality management
7
more ...
less ...
Online availability
All
Undetermined
36
Type of publication
All
Article
65
Type of publication (narrower categories)
All
Article in journal
65
Aufsatz in Zeitschrift
65
Language
All
English
65
Author
All
Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akpinar, Ezgi
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Batat, Wided
1
Bilstein, Nicola
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Chang, Lan-Fang
1
Chen, Lisa Y.
1
Christ-Brendemühl, Sonja
1
more ...
less ...
Published in...
All
International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
342
International journal of hospitality management
189
Journal of business research : JBR
180
The journal of services marketing
104
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
80
Cogent business & management
77
Services marketing quarterly
59
Tourism management : research, policies, practice
56
The service industries journal
53
Asia Pacific journal of marketing and logistics
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Psychology & marketing
49
Journal of strategic marketing
43
Service business
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service research : JSR
39
European journal of marketing : EJM
38
The international journal of bank marketing : IJBM
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
The international review of retail, distribution and consumer research
31
Journal of the Academy of Marketing Science
30
The TQM journal : the international review of organizational improvement
29
International journal of retail and distribution management
28
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of air transport management
26
Total quality management & business excellence
26
Journal of Asian finance, economics and business : JAFEB
25
The journal of product & brand management
25
International journal of consumer studies
24
International journal of services, economics and management
24
Marketing intelligence & planning
24
Journal of Islamic marketing
23
more ...
less ...
Source
All
ECONIS (ZBW)
65
Showing
1
-
10
of
65
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
10
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->