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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
~subject:"Social web"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Social web
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
16
Dienstleistungssektor
15
Service industry
15
Customer integration
14
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Markenimage
13
Beschwerdemanagement
12
Complaint management
12
India
12
Indien
12
Social Web
12
Customer service
11
Emotion
11
Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Selbstbedienung
9
Self-service
9
Betriebliche Wertschöpfung
8
Customer value
8
Kundenwert
8
Value creation
8
Brand
7
Customer experience
7
Quality management
7
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73
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English
73
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Aksoy, Lerzan
5
Bloemer, Johanna M.
3
Buoye, Alexander
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Wirtz, Jochen
3
Cooil, Bruce
2
Hammedi, Wafa
2
Hillebrand, Bas
2
Joosten, Herm
2
Kandampully, Jay
2
Lariviere, Bart
2
Meyer, Anton
2
Ramaseshan, B.
2
Sparks, Beverley
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Al-Jabri, Ibrahim M.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Ambtman, Anouk den
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Bartsch, Silke
1
Batat, Wided
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
466
Journal of business research : JBR
356
International journal of hospitality management
212
The journal of services marketing
116
Journal of travel and tourism marketing
110
Journal of hospitality marketing & management
109
Cogent business & management
104
International journal of internet marketing and advertising : IJIMA
102
International journal of contemporary hospitality management
96
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
92
Psychology & marketing
88
Tourism management : research, policies, practice
78
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
73
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
72
Technological forecasting & social change : an international journal
72
The journal of product & brand management
72
International journal of electronic marketing and retailing : IJEMR
70
Asia Pacific journal of marketing and logistics
69
Journal of internet commerce
67
Services marketing quarterly
63
Journal of strategic marketing
61
International journal of consumer studies
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of promotion management : innovations in planning and applied research
58
The service industries journal
58
Journal of marketing communications
52
The journal of brand management : an international journal
52
Journal of the Academy of Marketing Science
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
51
Journal of electronic commerce research : JECR
50
Service business
50
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
49
European journal of marketing : EJM
48
International journal of advertising : the review of marketing communications
47
International journal of business information systems : IJBIS
45
Marketing intelligence & planning
44
Journal of marketing
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of marketing management : JMM ; journal of the Academy of Marketing
41
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ECONIS (ZBW)
73
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73
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
Saved in:
10
Customer interaction strategy, brand purpose and brand communities
Calder, Bobby J.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 747-757
Persistent link: https://www.econbiz.de/10013325757
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