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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
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Dienstleistungssektor
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Service industry
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Customer integration
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Kundenintegration
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Viral marketing
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Virales Marketing
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Brand image
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Markenimage
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Beschwerdemanagement
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Complaint management
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India
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Indien
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Online-Handel
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Betriebliche Wertschöpfung
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Customer value
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Aksoy, Lerzan
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Keiningham, Timothy
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Joosten, Herm
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Anbuoli, P.
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Arora, Hitesh
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Azilah Kasim
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
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Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
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The international journal of bank marketing : IJBM
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Tourism management perspectives : TMP
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European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
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ECONIS (ZBW)
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Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
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