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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Chang, Chia-Jung"
~person:"Fazli Idris"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
2
Service industry
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
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Flexible manufacturing system
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Flexibles Fertigungssystem
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Guilt
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Chang, Chia-Jung
Fazli Idris
Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Smith, Alan D.
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Snell, Lan
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Abu Bakar Sade
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1
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1
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Bordoloi, Sanjeev K.
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Breuker, Dominic
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Brozovic, Danilo
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Burdon, Stephen
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Carlson, Kevin D.
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Chang, Lan-Fang
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Cheng, Colin C. J.
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Ewing, Bradley T.
1
Figueiredo, Elisa
1
Franceschini, Fiorenzo
1
Furner, Christopher Paul
1
Ganesan, P.
1
Gaur, Sanjaya Singh
1
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International journal of services and operations management
Journal of service theory and practice : JSTP
Business strategy series
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ECONIS (ZBW)
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Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
2
Validating dimensions of operations flexibility in Malaysian service firms : a confirmatory factor analytics approach
Fazli Idris
;
Rahman, Nik Mutasim Nik Abd
;
Hassan, Mohd …
- In:
International journal of services and operations management
14
(
2013
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009704258
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