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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Performance-Messung"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Performance-Messung
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
7
Quality management
7
Qualitätsmanagement
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Relationship marketing
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Consumer behaviour
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Dienstleistung
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Dienstleistungsmanagement
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Innovation
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Resource-based view
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Ressourcenorientierter Ansatz
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Service management
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Performance measurement
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Unternehmenserfolg
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AHP-Verfahren
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Aufsatz in Zeitschrift
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Azhar, Tashfeen
1
Carlson, Kevin D.
1
Kim, Peter BeomCheol
1
Laine, Teemu Juhani
1
Leite, Maria Silene Alexandre
1
Lindholm, Anni
1
Ramish, Asher
1
Rasheed, Haroon
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Santos, Tálita Floriano dos
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Suomala, Petri
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International journal of services and operations management
Journal of service theory and practice : JSTP
The service industries journal
7
Benchmarking : an international journal ; BIJ
5
International journal of production economics
5
International journal of quality & reliability management
4
Journal of business research : JBR
3
Measuring business excellence : the journal of organizational performance management
3
The international journal of productivity and performance management : IJPPM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Asian journal of business and accounting : AJBA
2
Baltic journal of management
2
Benchmarking : an international journal
2
International journal of business excellence
2
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
2
International journal of six sigma and competitive advantage : IJSSCA
2
Service business
2
Service business : an international journal
2
The international journal of productivity and performance management
2
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Asian review of accounting
1
Auditing : a journal of practice & theory
1
Cogent business & management
1
Controlling & management review : Zeitschrift für Controlling & Management
1
European business review
1
European journal of operational research : EJOR
1
Global business review
1
Human systems management : HSM
1
Humanomics
1
Indian journal of economics & business : IJEB
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
International journal of accounting and finance
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of business performance and supply chain modelling
1
International journal of business performance management
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ECONIS (ZBW)
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1
The potential of management accounting and control in global operations : profitability-driven service business development
Lindholm, Anni
;
Laine, Teemu Juhani
;
Suomala, Petri
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 496-514
Persistent link: https://www.econbiz.de/10011627201
Saved in:
2
Building a comprehensive service supply chain conceptual framework : a step ahead, based on comparative analysis of previous frameworks
Ramish, Asher
;
Azhar, Tashfeen
;
Rasheed, Haroon
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 97-121
Persistent link: https://www.econbiz.de/10011719249
Saved in:
3
Performance measurement system in supply chain management : application in the service sector
Santos, Tálita Floriano dos
;
Leite, Maria Silene Alexandre
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 298-315
Persistent link: https://www.econbiz.de/10011588162
Saved in:
4
Agreement on service performance ratings between frontline employees and their supervisor
Kim, Peter BeomCheol
;
Carlson, Kevin D.
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011599155
Saved in:
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