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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Services"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Services
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
7
Quality management
7
Qualitätsmanagement
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistung
5
Dienstleistungsmanagement
5
Innovation
5
Lieferkette
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Service management
5
Supply chain
5
Betriebliche Wertschöpfung
4
Customer service
4
Firm performance
4
India
4
Indien
4
Industrie
4
Innovation management
4
Innovationsmanagement
4
Kundenservice
4
Manufacturing industries
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Value creation
4
AHP approach
3
AHP-Verfahren
3
Bundling strategy
3
Business process management
3
Business services
3
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5
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Article in journal
Aufsatz in Zeitschrift
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English
5
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Anning-Dorson, Thomas
1
Brozovic, Danilo
1
Chiew, Tung Moi
1
Hakala, Henri
1
Huiskonen, Janne
1
Karppinen, Henri
1
Kindström, Daniel
1
Kleinaltenkamp, Michael
1
Kohtamaki, Marko
1
Mathies, Christine
1
Nordin, Fredrik
1
Parida, Vinit
1
Partanen, Jukka
1
Seppänen, Kaisa
1
Wincent, Joakim
1
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International journal of services and operations management
Journal of service theory and practice : JSTP
The service industries journal
36
Journal of business research : JBR
26
The journal of services marketing
26
Journal of service management
24
Journal of service research : JSR
18
Journal of service research
15
International journal of production economics
13
International journal of services technology and management
12
Journal of retailing and consumer services
11
Service business
11
Services marketing quarterly
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
European review of service economics and management
8
International journal of hospitality management
8
Structural change and economic dynamics : SC+ED
8
International journal of contemporary hospitality management
6
International journal of production research
6
Research policy : policy, management and economic studies of science, technology and innovation
6
International journal of quality and service sciences
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Industry and innovation
4
International journal of business innovation and research : IJBIR
4
International journal of innovation management
4
Journal of industry, competition and trade
4
Journal of service theory and practice
4
Managing service quality : MSQ ; an international journal
4
The world economy : the leading journal on international economic relations
4
European journal of innovation management : EJIM
3
Information systems and e-business management : ISeB
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services and operations management : IJSOM
3
Journal of the Academy of Marketing Science
3
Review of managerial science : RMS
3
Revue d'économie industrielle
3
Technological forecasting & social change : an international journal
3
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3
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ECONIS (ZBW)
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1
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
2
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
3
Service flexibility : conceptualizing value creation in service
Brozovic, Danilo
;
Nordin, Fredrik
;
Kindström, Daniel
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011599353
Saved in:
4
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
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