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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
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Huiskonen, Janne
2
Karppinen, Henri
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Seppänen, Kaisa
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Abu Bakar Sade
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International journal of services and operations management
Journal of service theory and practice : JSTP
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
International journal of quality & reliability management
18
KIET Industrial economic review
18
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ECONIS (ZBW)
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31
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
32
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
33
Navigating service sector innovation using co-creation partnerships
Burdon, Stephen
;
Mooney, Grant Richard
;
Al-Kilidar, Hiyam
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 285-303
Persistent link: https://www.econbiz.de/10011305998
Saved in:
34
Organizational learning in an innovation network : enhancing the agency of public service organizations
Kallio, Katri
;
Lappalainen, Inka
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10011297510
Saved in:
35
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
36
A review of DEA-based resource and cost allocation models : implications for services
White, Sheneeta W.
;
Bordoloi, Sanjeev K.
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 86-101
Persistent link: https://www.econbiz.de/10011402352
Saved in:
37
Capabilities as components of competitive strategy in the Portuguese service sector
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Small, …
- In:
International journal of services and operations management
20
(
2015
)
3
,
pp. 302-319
Persistent link: https://www.econbiz.de/10011403172
Saved in:
38
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
39
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
40
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
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