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~isPartOf:"International journal of services and operations management"
~person:"Fan, Ying"
~person:"Krishnamoorthy, V."
~subject:"Service quality"
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Service quality
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Fan, Ying
Krishnamoorthy, V.
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International journal of services and operations management
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management : IJSOM
1
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ECONIS (ZBW)
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Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
2
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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