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~isPartOf:"International journal of services and operations management"
~person:"Talebi, Kambiz"
~subject:"Kundenzufriedenheit"
~subject:"Quality management"
~type:"article"
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Kundenzufriedenheit
Quality management
Customer satisfaction
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Dienstleistungsqualität
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Fuzzy sets
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Fuzzy-Set-Theorie
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Iran
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SERVQUAL model
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hospital businesses
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patients
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Talebi, Kambiz
Mashhadiabdol, Maryam
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Sajadi, Seyed Mojtaba
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International journal of services and operations management
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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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