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~isPartOf:"International journal of services and operations management"
~subject:"Australia"
~subject:"Germany"
~subject:"Outsourcing"
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International journal of services and operations management
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
6
European journal of industrial relations
5
International employment relations review
5
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
5
SpringerLink / Bücher
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
4
Industrial relations : a journal of economy & society
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
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New technology, work and employment
3
The next available operator : managing human resources in Indian business process outsourcing industry
3
Australian bulletin of labour
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Developments in the call centre industry : analysis, changes, and challenges
2
Die Reorganisation der Arbeitsgesellschaft
2
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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Discussion paper series / IZA
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Förderung sozialer Kompetenzen in der Personalentwicklung
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Globalization and partnerships : features of business alliances and international cooperation
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Internationale Wirtschaftspartner
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Manufacturing & service operations management : M & SOM
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Schriftenreihe innovatives Dienstleistungsmanagement
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Simon Business School working paper
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Springer eBook Collection / Business and Economics
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Strategic outsourcing : an International journal
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Work, employment & society : a journal of the British Sociological Association
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Arbeit und Leben im Umbruch : Schriftenreihe zur subjektorientierten Soziologie der Arbeit und der Arbeitsgesellschaft
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BJIR : an international journal of employment relations
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Banken im Wandel : Direktbanken und Direct Banking
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Base of the Pyramid and Business Process Outsourcing Strategies : In the Age of SDGs
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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