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~isPartOf:"International journal of services and operations management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Wirtschaftsprüfung"
~type_genre:"Case study"
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Consumer behaviour
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Dienstleistungsqualität
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Service quality
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management : research, policies, practice
2
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Auditing : a journal of practice & theory
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Benchmarking : an international journal ; BIJ
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Information systems and e-business management : ISeB
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International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of accounting and public policy
1
Journal of air transport management
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Management research review
1
Marketing through minefields
1
Online banking security measures and data protection
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Services marketing cases in emerging markets : an asian perspective
1
Tourism management perspectives : TMP
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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