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~isPartOf:"International journal of services and operations management"
~subject:"Consumer behaviour"
~subject:"Service quality"
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Consumer behaviour
Service quality
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
36
Lieferantenmanagement
31
Supplier relationship management
31
Lieferkette
24
Supply chain
24
Customer satisfaction
23
Konsumentenverhalten
23
Kundenzufriedenheit
23
Customer service
19
Kundenservice
19
India
13
Indien
13
Dienstleistungssektor
11
Service industry
11
Betriebliche Wertschöpfung
9
Quality management
9
Qualitätsmanagement
9
Value creation
9
Industrie
8
Manufacturing industries
8
USA
8
United States
8
service quality
8
Customer value
7
Kundenwert
7
Lieferantenbewertung
7
Mobile communications
7
Mobilkommunikation
7
Supplier evaluation
7
Customer integration
6
Dienstleistung
6
Kundenintegration
6
Services
6
customer satisfaction
6
B-to-B-Marketing
5
Brand image
5
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9
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46
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46
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46
Case study
2
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2
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English
46
Author
All
Huiskonen, Janne
3
Karppinen, Henri
3
Seppänen, Kaisa
3
Fernando, Yudi
2
Kamakoty, Juhi
2
Smith, Alan D.
2
Sohani, Nagendra
2
Subashini, R.
2
Vasumathi, A.
2
Abu Bakar Sade
1
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Azilah Kasim
1
Barbosa, Belem
1
Bask, Anu
1
Boxer, Israel
1
Buzdar, Muhammad Farooq
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chinchilla, Andrés
1
Dahiyat, Samer E.
1
Dasgupta, Samrat
1
Daskin, Mustafa
1
Dolatabadi, Hossein Rezaei
1
Durbarry, Ramesh
1
Fan, Ying
1
Farida, Naili
1
Ganesan, P.
1
Gupta, Atul
1
Gupta, Saranjit
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
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Published in...
All
International journal of services and operations management
Journal of business research : JBR
1,084
Journal of retailing and consumer services
1,005
International journal of hospitality management
389
The journal of product & brand management
323
The journal of brand management : an international journal
305
Psychology & marketing
270
The journal of services marketing
233
Asia Pacific journal of marketing and logistics
224
Journal of travel and tourism marketing
210
Journal of marketing communications
209
Journal of the Academy of Marketing Science
202
European journal of marketing : EJM
180
Journal of marketing research : JMR
178
SpringerLink / Bücher
178
The service industries journal
176
Cogent business & management
175
International journal of contemporary hospitality management
172
Journal of marketing management : MM
172
Journal of marketing
170
Journal of retailing
169
Journal of strategic marketing
166
International journal of internet marketing and advertising : IJIMA
163
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
162
Marketing intelligence & planning
160
Journal of hospitality marketing & management
156
Tourism management : research, policies, practice
156
European Journal of Marketing
154
Marketing letters : a journal of research in marketing
150
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
145
The international review of retail, distribution and consumer research
143
International journal of consumer studies
140
Industrial marketing management : the international journal for industrial and high-tech firms
139
Journal of international consumer marketing
138
International journal of advertising : the review of marketing communications
135
Journal of Consumer Marketing
135
International journal of retail & distribution management
134
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
129
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
121
Services marketing quarterly
120
The journal of consumer marketing
120
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ECONIS (ZBW)
46
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1
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
2
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
3
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
4
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
5
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
6
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
7
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
8
Using means-end chains and hierarchical value maps in leisure winery tourism values for Taiwanese and Chinese tourists
Yeh, Tsu-ming
;
Wu, Shu-nui
;
Jeng, Mei-yuan
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 265-288
Persistent link: https://www.econbiz.de/10011403666
Saved in:
9
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
10
The impact of internal
marketing
practices on services quality of commercial banks in Jordan
Metabis, Amal
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 313-337
Persistent link: https://www.econbiz.de/10010127944
Saved in:
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