//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~subject:"Customer integration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer integration
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
21
Service quality
21
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
15
Kundenzufriedenheit
15
Customer service
7
Kundenservice
7
Dienstleistungssektor
5
India
5
Indien
5
Quality management
5
Qualitätsmanagement
5
Service industry
5
Beschwerdemanagement
4
Betriebliche Wertschöpfung
4
Complaint management
4
Kundenintegration
4
Mobile communications
4
Mobilkommunikation
4
Value creation
4
customer satisfaction
4
B-to-B-Marketing
3
Business-to-business marketing
3
Customer value
3
Dienstleistung
3
Innovation
3
Kundenwert
3
Lieferantenmanagement
3
Lieferkette
3
Services
3
Supplier relationship management
3
Supply chain
3
USA
3
United States
3
Viral marketing
3
Virales Marketing
3
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Ahonen, Toni
1
Huiskonen, Janne
1
Karppinen, Henri
1
Koivuniemi, Jouni
1
Kosaka, Michitaka
1
Lappalainen, Inka
1
Nie, Yong
1
Nuutinen, Maaria
1
Seppänen, Kaisa
1
Shah, Tejas R.
1
Valjakke, Tiina
1
more ...
less ...
Published in...
All
International journal of services and operations management
Journal of business research : JBR
86
Journal of retailing and consumer services
57
Industrial marketing management : the international journal for industrial and high-tech firms
36
The journal of services marketing
30
Journal of service management
26
Journal of strategic marketing
22
International journal of hospitality management
20
SpringerLink / Bücher
19
The service industries journal
19
The journal of business & industrial marketing
18
Journal of marketing management : MM
15
Customer engagement : contemporary issues and challenges
14
Journal of service research : JSR
14
Journal of the Academy of Marketing Science
14
The journal of product & brand management
14
Journal of service research
13
Service business
13
Handbook of research on customer engagement
11
Marketing intelligence & planning
11
Tourism management : research, policies, practice
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Services marketing quarterly
10
European journal of marketing
9
International journal of contemporary hospitality management
9
Journal of service theory and practice : JSTP
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of hospitality marketing & management
8
Journal of marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of brand management : an international journal
8
Business horizons
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Marketing theory
7
Cogent business & management
6
Gabler Edition Wissenschaft
6
International journal of innovation management
6
Journal of internet commerce
6
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Framing transformation dynamics towards service-orientation : alternative trajectories of B2B relations
Lappalainen, Inka
;
Valjakke, Tiina
;
Ahonen, Toni
; …
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 131-157
Persistent link: https://www.econbiz.de/10012008950
Saved in:
2
Conceptualising the framework for effectiveness of customer value co-creation in service innovation
Shah, Tejas R.
- In:
International journal of services and operations management
31
(
2018
)
1
,
pp. 121-136
Persistent link: https://www.econbiz.de/10011981101
Saved in:
3
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
4
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->