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~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Beschwerdemanagement
6
Complaint management
6
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Service quality
4
Customer service
2
Kundenservice
2
service recovery
2
Airline
1
BIS
1
Betriebliche Kreislaufwirtschaft
1
Emotion
1
Fluggesellschaft
1
Gender
1
Gerechtigkeit
1
Geschlecht
1
Internet marketing
1
Justice
1
Lieferkette
1
Malaysia
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Mobile communications
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Mobilkommunikation
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Online-Marketing
1
Performance measurement
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Performance-Messung
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Reverse logistics
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Social Web
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Social web
1
Supply chain
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Viral marketing
1
Virales Marketing
1
Virtual organization
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Virtuelle Organisation
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behavioural inhibition system
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complaining intentions
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4
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English
4
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Azilah Kasim
1
Daskin, Mustafa
1
Fan, Ying
1
Niu, Run H.
1
Pai, Fan-Yun
1
Thuc Nghi Le
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International journal of services and operations management
Journal of business research : JBR
45
International journal of hospitality management
44
Journal of retailing and consumer services
37
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
Service business
18
International journal of contemporary hospitality management
17
The service industries journal
16
Journal of the Academy of Marketing Science
15
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
Journal of air transport management
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of travel and tourism marketing
6
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of marketing
5
Journal of retailing
5
Marketing intelligence & planning
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
Business horizons
4
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of global marketing
4
Journal of marketing management : MM
4
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ECONIS (ZBW)
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Emotional management and behavioural inhibition system in service failures
Thuc Nghi Le
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 190-209
Persistent link: https://www.econbiz.de/10011757781
Saved in:
2
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
3
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
4
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
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