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~isPartOf:"International journal of services and operations management"
~subject:"Hospital"
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Search: subject_exact:"Quality function deployment"
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Hospital
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
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service quality
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Lean production
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Lieferkette
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total quality management
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Chiarini, Andrea
1
Gopi, D.
1
Jeyathilagar, D.
1
Jha, Abhishek Kumar
1
Ju, Ki-Jung
1
Khairul Anuar Mohd Ali
1
Khan, Sami A.
1
Konsra, Pooja
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Main, Naser Alolayyan
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Mashhadiabdol, Maryam
1
Pandi, A. Pal
1
Paranitharan, K. P.
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Park, Byeonghwa
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Sajadi, Seyed Mojtaba
1
Salam, Mohammad Asif
1
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International journal of services and operations management
Health care management review : HCM review
26
Journal of health organization and management
25
Quality management journal : QMJ
25
International journal of productivity and quality management : IJPQM
19
The TQM journal : the international review of organizational improvement
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of six sigma and competitive advantage : IJSSCA
12
Total quality management & business excellence
9
International journal of quality & reliability management
8
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Journal of operations management
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
Business process management journal
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
Health care management science
5
International journal of production research
5
Journal of industrial engineering and management : JIEM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
International journal of hospitality management
4
International journal of quality and service sciences
4
Kohlhammer / Krankenhaus
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Service business
4
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
4
Amfiteatru economic : an economic and business research periodical
3
Führung und Management im Krankenhaus
3
Global business and organizational excellence : a review of research & best practices
3
Health care management science : a new journal serving the international health care management community
3
International journal of production economics
3
Management der Notaufnahme : Patientenorientierung und optimale Ressourcennutzung als strategischer Erfolgsfaktor
3
Operations management research : OMR ; advancing practice through theory
3
Qualitätsmanagement im Gesundheitswesen und präventive Vorsorge in Unternehmen
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
Vision : the journal of business perspective
3
Wissensmanagement im Krankenhaus : Effizienz- und Qualitätssteigerungen durch versorgungsorientierte Organisation von Wissen und Prozessen
3
Arbeitsbericht / Forschungsgruppe Medizinökonomie am Lehrstuhl für Betriebswirtschaftslehre und Operations Research
2
Arbeitspapiere des Instituts für Genossenschaftswesen der Westfälischen Wilhelms-Universität Münster
2
Benchmarking : an international journal
2
CHE research paper
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ECONIS (ZBW)
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1
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
2
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
3
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
4
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
5
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
6
The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali
;
Main, Naser Alolayyan
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 482-506
Persistent link: https://www.econbiz.de/10009786580
Saved in:
7
Building a Six Sigma model for the Italian public healthcare sector using grounded theory
Chiarini, Andrea
- In:
International journal of services and operations management
14
(
2013
)
4
,
pp. 491-508
Persistent link: https://www.econbiz.de/10009742825
Saved in:
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