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~isPartOf:"International journal of services and operations management"
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Search: "Customer relationship management"
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Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
21
Service quality
21
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
15
Kundenzufriedenheit
15
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7
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5
India
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Indien
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5
Qualitätsmanagement
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4
Kundenintegration
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Mobilkommunikation
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Value creation
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customer satisfaction
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B-to-B-Marketing
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Customer value
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Dienstleistung
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Lieferantenmanagement
3
Lieferkette
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3
Supplier relationship management
3
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3
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Smith, Alan D.
6
Offodile, O. Felix
3
Huiskonen, Janne
2
Karppinen, Henri
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Seppänen, Kaisa
2
Subashini, R.
2
Vasumathi, A.
2
Abu-Lail, Bayan N.
1
Ahonen, Toni
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Akroush, Mamoun N.
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Alsaggaf, Mohammed
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Amnuay Saengnoree
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Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Azilah Kasim
1
Boxer, Israel
1
Chang, Lan-Fang
1
Dahiyat, Samer E.
1
Daskin, Mustafa
1
Fan, Ying
1
Farida, Naili
1
Fazlollahtabar, Hamed
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Ganesan, P.
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Gupta, Atul
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1
Kuan Yew Wong
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Lappalainen, Inka
1
Li, Xiaoying
1
Lia, Wen-Hung
1
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1
Mehrmanesh, Hassan
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International journal of services and operations management
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
101
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
40
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40
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1
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
2
Framing transformation dynamics towards service-orientation : alternative trajectories of B2B relations
Lappalainen, Inka
;
Valjakke, Tiina
;
Ahonen, Toni
; …
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 131-157
Persistent link: https://www.econbiz.de/10012008950
Saved in:
3
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
4
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
5
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
8
Modelling the
customer
relationship
management
in a multi-layer supply chain considering product life cycle
Mehrmanesh, Hassan
;
Parikhi, Sahar
;
Fazlollahtabar, Hamed
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 525-547
Persistent link: https://www.econbiz.de/10010354415
Saved in:
9
House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Pulansari, Farida
;
Suparno
;
Sri Gunani Partiwi
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 349-369
Persistent link: https://www.econbiz.de/10011978870
Saved in:
10
Conceptualising the framework for effectiveness of customer value co-creation in service innovation
Shah, Tejas R.
- In:
International journal of services and operations management
31
(
2018
)
1
,
pp. 121-136
Persistent link: https://www.econbiz.de/10011981101
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