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~isPartOf:"International journal of services and operations management"
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International journal of services and operations management
Measuring business excellence : the journal of organizational performance management
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International journal of business excellence
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International journal of business performance management
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International journal of public sector management : IJPSM
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International Journal of Business Performance Management
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European Financial and Accounting Journal
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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