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~isPartOf:"International journal of services and standards"
~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"Prozessmanagement"
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Dienstleistungsqualität
Prozessmanagement
Quality management
188
Qualitätsmanagement
188
Service quality
55
USA
29
United States
29
quality management
28
Standardisierung
25
Standardization
25
Hospital
24
Krankenhaus
24
Gesundheitsversorgung
22
Health care
22
Lean Management
22
Lean management
22
Gesundheitswesen
21
Health care system
21
Lieferkette
18
Supply chain
18
Lean Production
17
Lean production
17
Business process management
15
Customer satisfaction
15
Kundenzufriedenheit
15
Product quality
14
Produktqualität
14
Six Sigma
14
Bibliometrics
12
Bibliometrie
12
Firm performance
12
Performance measurement
12
Performance-Messung
12
Unternehmenserfolg
12
Innovation
11
KMU
10
SME
10
Award
9
Preisverleihung
9
healthcare
9
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1
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65
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3
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68
Aufsatz in Zeitschrift
68
Case study
2
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2
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English
68
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Prybutok, Victor R.
8
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Evans, James R.
2
Ferrand, Yann B.
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Weathers, Danny
2
Zhang, Xiaoni
2
Ababneh, Khaldoun I.
1
Agrawal, Rajat
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Antony, Jiju
1
Ashton, Triss
1
Atrek, Banu
1
Basu, Rana
1
Bayraktaroglu, Gul
1
Baía, Amândio Pereira
1
Bhola, Prabha
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Cernauskas, Deborah
1
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International journal of services and standards
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
120
International journal of productivity and quality management : IJPQM
110
The TQM journal : the international review of organizational improvement
89
International journal of quality & reliability management
87
International journal of production research
66
Total quality management & business excellence
58
International journal of six sigma and competitive advantage : IJSSCA
39
International journal of services and operations management
34
International journal of quality and service sciences
32
Business process management journal
31
Benchmarking : an international journal ; BIJ
23
International journal of production economics
23
Journal of health organization and management
23
Auditing : a journal of practice & theory
20
Beiträge zur Hochschulpolitik
20
International journal of process management and benchmarking : IJPMB
20
Health care management review : HCM review
19
International journal of hospitality management
19
International journal of business information systems : IJBIS
18
Journal of industrial engineering and management : JIEM
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Managing service quality : MSQ ; an international journal
15
Journal of air transport management
14
Cogent business & management
13
European journal of operational research : EJOR
13
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
Manufacturing & service operations management : M & SOM
12
Service business
12
SpringerLink / Bücher
12
The service industries journal
12
Benchmarking : an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of services, economics and management
11
Journal of business research : JBR
11
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ECONIS (ZBW)
68
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1
A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies
Komkowski, Tim
;
Antony, Jiju
;
Garza-Reyes, Jose Arturo
; …
- In:
Quality management journal : QMJ
30
(
2023
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10013555465
Saved in:
2
Prediction of novel operating parameters using Six Sigma : a study in the steel making process
Rath, Sudeshna
;
Agrawal, Rajat
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10014333453
Saved in:
3
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
4
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
5
Malcolm Baldrige National Quality Award winners : a quantitative analysis between strategic planning and human resource variables
Lapoint, Patricia A.
- In:
Quality management journal : QMJ
29
(
2022
)
4
,
pp. 289-298
Persistent link: https://www.econbiz.de/10013410726
Saved in:
6
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
7
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
8
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
9
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
10
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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