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International review on public and non-profit marketing
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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki
- In:
International review on public and non-profit marketing
11
(
2014
)
1
,
pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
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