Lu, Jin-Long; Choi, Jung Kyu; Tseng, Wen-Chun - In: Journal of Air Transport Management 17 (2011) 4, pp. 249-252
-service check-in, including kiosk and web check-in. It uses data collected from American, Australian, Korean, and Taiwanese … passengers. The data suggests that a passenger’s choice of check-in service is strongly dependent on nationality and previous … experiences of checking-in; i.e. a cultural bias exists in the behavior of passengers using airline check-in services. Taiwanese …