Alyahya, Mansour Abdullah; Mohamed, Elsayed; Akamavi, … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/191, pp. 1-29
the causal effect of cognitive capital dimensions on sustaining customer satisfaction. Thus, there is a need to … satisfaction. In addition, employee self-efficacy mediates between exogenous constructs and the endogenous construct. Surprisingly …-efficacy. Additionally, shared goals enhance employee efficacy which subsequently leads to sustained customer satisfaction. These findings …