Banerjee, Probir Kumar; Isa, Che Ruhana; Zainuddin, Suria - In: Journal of Global Information Management (JGIM) 25 (2017) 3, pp. 121-139
Prior research provides inconclusive evidence of the link between quality certification and firm performance. This research revisits the issue in the context of Malaysia where employers find it difficult to motivate employees due to corporate culture. Tenets of the motivation theory, stakeholder...