Shen, Xiangyou; Pan, Bing; Hu, Tao; Chen, Kaijun; Qiao, Lin - In: Journal of Hospitality and Tourism Insights 4 (2020) 1, pp. 77-97
Purpose: Online review bias research has predominantly focused on self-selection biases on the user’s side. By collecting online reviews from multiple platforms and examining their biases in the unique digital environment of “Chinanet,” this paper aims to shed new light on the multiple...