Cho, Sung-Eui; Lee, Won Jun; Kim, Jonguk - In: Journal of Information & Knowledge Management (JIKM) 06 (2007) 01, pp. 45-55
This paper explores the characteristics of knowledge management (KM) for mass customisation (MC) with respect to … knowledge classification. The proposed knowledge classification framework classifies horizontal knowledge areas into customer …, product, and process, and vertical knowledge hierarchies into strategic, conceptual, and operational. This provides useful …