Cho, Sung-Eui; Lee, Won Jun; Kim, Jonguk - In: Journal of Information & Knowledge Management (JIKM) 04 (2005) 03, pp. 157-165
The characteristics of knowledge management (KM) in mass customisation were newly extracted and the effect of those … characteristics on KM performance was examined through case studies in this research. The firms implementing mass customisation are … cases not implementing mass customisation were extracted. These include: (1) extended scope of KM (customer, product and …