Wexler, Mark N.; Oberlander, Judy - In: Journal of Service Theory and Practice 31 (2021) 3, pp. 351-365
Purpose: This conceptual paper draws together an interdisciplinary approach to robo-advisors (RAs) as an example of an early and successful example of automated, programmed professional services. Design/methodology/approach: Little is known about the forces driving this change in the delivery...