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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Miao, Li"
~subject:"Arbeitszufriedenheit"
~subject:"Customer satisfaction"
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Arbeitszufriedenheit
Customer satisfaction
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Emotion
1
Gastgewerbe
1
Hospital
1
Hospitality industry
1
Krankenhaus
1
Kundenservice
1
coping responses
1
customer experience management
1
emotional responses
1
frontline employees
1
hospitality industry
1
illegitimate customer complaining behavior
1
management responses
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other customers
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perceptions
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psychological distance
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social environment
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Miao, Li
Liu, Chih-Hsing
4
Gomes, Carlos Francisco
3
Kim, Eojina
3
Martín, Juan Carlos
3
Mathe, Kimberly
3
Mattila, Anna S.
3
Noone, Breffni M.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Raab, Carola
3
Ryu, Kisang
3
Tang, Liang
3
Baker, Melissa A.
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Del Chiappa, Giacomo
2
Finsterwalder, Jörg
2
Han, Heesup
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Larivière, Bart
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Park, Jungkun
2
Scott-Halsell, Sheila
2
Slåtten, Terje
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Van Vaerenbergh, Yves
2
Wong, IpKin Anthony
2
Wu, Li-wei
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
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Journal of air transport management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Managing service quality : MSQ ; an international journal
International journal of hospitality management
2
Journal of hospitality marketing & management
2
International journal of contemporary hospitality management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
2
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
2
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
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