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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
~person:"Bellizzi, Maria Grazia"
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Bellizzi, Maria Grazia
Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Zhang, Yahua
4
Chang, Yu-chun
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Gomes, Carlos Francisco
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Riel, Allard C. R. van
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Constantino, Francesco
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Journal of air transport management
Journal of service management
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Detecting passengers' heterogeneity on airlines’ services using SP data
Bellizzi, Maria Grazia
;
Dell'Olio, Luigi
;
Eboli, Laura
; …
- In:
Journal of air transport management
96
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013041115
Saved in:
2
Service quality in a mid-sized air terminal : a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity
Allen, Jaime
;
Bellizzi, Maria Grazia
;
Eboli, Laura
; …
- In:
Journal of air transport management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012253104
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