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~isPartOf:"Journal of air transport management"
~isPartOf:"Psychology & marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsqualität"
~subject:"Markenimage"
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Dienstleistungsqualität
Markenimage
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
159
Konsumentenverhalten
159
Customer satisfaction
94
Kundenzufriedenheit
94
Service quality
91
Brand management
40
Markenführung
40
Brand image
34
Airline
25
Fluggesellschaft
25
Brand
24
Markenartikel
24
USA
21
United States
21
Social Web
20
Social web
20
Air transport
17
Confidence
17
Customer service
17
Einzelhandel
17
Kundenservice
17
Luftverkehr
17
Retail trade
17
Vertrauen
17
Beschwerdemanagement
16
Complaint management
16
Emotion
16
Lieferantenmanagement
15
Supplier relationship management
15
Dienstleistungssektor
14
Service industry
14
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
loyalty
13
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Undetermined
69
Free
12
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Article
122
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Article in journal
122
Aufsatz in Zeitschrift
122
Language
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English
122
Author
All
Choi, Beom Joon
3
Quach, Sara
3
Thaichon, Park
3
Yi, Youjae
3
Cheng, Li-Keng
2
Greene, Henry
2
Kim, Hyun Sik
2
Lunardo, Renaud
2
Mattila, Anna S.
2
Prentice, Catherine
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Toung, Chung-Lin
2
Tran, Trang P.
2
Walsh, Gianfranco
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Al Nasser, Amjad
1
Arif, Mohammed
1
Arora, Mohit
1
Arrivabene, Lorena Silva
1
Asante, Isaac Owusu
1
Ates, Zelal
1
Augusto, Mário Gomes
1
Banerjee, Shubhomoy
1
Bargoni, Augusto
1
Basak, Ecem
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Becker, Marc
1
Bernacchi, Michael
1
Bhattacharjee, Debashree Roy
1
Birch, Nancy J.
1
Black, Gregory S.
1
Blaurock, Marah
1
Blessing, Lucienne T. M.
1
Blut, Markus
1
Bosma, Maarten
1
Büttgen, Marion
1
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Published in...
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Journal of air transport management
Psychology & marketing
Services marketing quarterly
Journal of retailing and consumer services
264
Journal of business research : JBR
218
International journal of hospitality management
159
The journal of services marketing
106
The service industries journal
88
The journal of product & brand management
84
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
81
The journal of brand management : an international journal
81
International journal of contemporary hospitality management
70
Cogent business & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Asia Pacific journal of marketing and logistics
55
Tourism management : research, policies, practice
54
Journal of service research : JSR
52
Journal of service management
49
Journal of strategic marketing
49
Service business
49
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Marketing intelligence & planning
39
European journal of marketing : EJM
35
The TQM journal : the international review of organizational improvement
35
Journal of service research
33
Journal of the Academy of Marketing Science
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Total quality management & business excellence
25
International journal of services and operations management
24
Journal of marketing management : MM
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
European journal of marketing
23
International journal of internet marketing and advertising : IJIMA
23
Managing service quality : MSQ ; an international journal
23
International journal of electronic customer relationship management : IJECRM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
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ECONIS (ZBW)
122
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122
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1
Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Ordinary customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
3
Authentic omnichannel : providing consumers with a seamless brand
experience
through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
4
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
5
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
6
A framework to improve the digital customer
experience
in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
7
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
8
Chatbots in frontline services and customer
experience
: an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
9
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
10
How companies use typeface design to engage consumers in charitable activities
Chu, Xing-Yu
;
Tok, Dickson
;
Zhou, Xiaoyu
;
Chen, Xi
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10013465214
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