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~isPartOf:"Journal of business market management : jbm"
~person:"Prybutok, Victor"
~person:"Ringle, Christian M."
~person:"Sarstedt, Marko"
~person:"Weißenberger, Barbara E."
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Do we fully understand the critical success factors of customer satisfaction with industrial goods? : extending Festge and Schwaiger's model to account for unobserved heterogeneity
Sarstedt, Marko
;
Schwaiger, Manfred
;
Ringle, Christian M.
- In:
Journal of business market management : jbm
3
(
2009
)
3
,
pp. 185-206
Persistent link: https://www.econbiz.de/10003893703
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