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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service theory and practice"
~person:"Krishnan, Balaji C."
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
2
Dienstleistungsqualität
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Konsumentenverhalten
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Fluggesellschaft
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Krishnan, Balaji C.
Balaji, M. S.
3
Chebat, Jean-Charles
3
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2
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Journal of business research : JBR
Journal of marketing
Journal of service theory and practice
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ECONIS (ZBW)
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Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
2
How customers cope with service failure? : a study of brand reputation and
customer
satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
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