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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of marketing"
~person:"Béal, Mathieu"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
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Customer satisfaction
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Béal, Mathieu
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Journal of business research : JBR
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Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
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