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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of marketing"
~person:"Hutzinger, Clemens"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
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Konsumentenverhalten
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Kundenservice
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Online complaints
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Relationship marketing
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Service failure
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Service quality
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Service recovery
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Viral marketing
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Virales Marketing
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Brand advocate
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Consumer engagement
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Internet marketing
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Kundenintegration
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Negative word-of-mouth
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Online retailing
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Online-Handel
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Hutzinger, Clemens
Balaji, M. S.
3
Chebat, Jean-Charles
3
Grégoire, Yany
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Huang, Minxue
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Krishnan, Balaji C.
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Salo, Jari
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Sengupta, Aditi Sarkar
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Weitzl, Wolfgang
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Zhou, Nan
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Journal of business research : JBR
Journal of marketing
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Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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2
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
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