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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsmanagement
16
Service management
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Beziehungsmarketing
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Journal of business research : JBR
Journal of retailing and consumer services
International journal of hospitality management
9
International journal of contemporary hospitality management
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service research : JSR
3
Journal of service theory and practice : JSTP
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Management decision : MD
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Tourism management : research, policies, practice
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Fokus Dienstleistungsmarketing
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Global cases on hospitality industry
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Harvard business review : HBR
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Managing service quality : MSQ ; an international journal
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SpringerLink / Bücher
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The journal of services marketing
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Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business and economics
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International journal of business and globalisation : IJBG
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International journal of business environment : IJBE
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International journal of business innovation and research
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International journal of entrepreneurship and innovation management
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International journal of innovation management
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International journal of internet and enterprise management : IJIEM
1
International journal of management practice : IJMP
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International journal of managerial and financial accounting
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International journal of production economics
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
5
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1
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
2
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
5
Consumer responses to service situations : tests for main and interaction effects
Watson, Stevie
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 287-296
Persistent link: https://www.econbiz.de/10009541359
Saved in:
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