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~isPartOf:"Journal of business research : JBR"
~isPartOf:"NBER Working Paper"
~language:"eng"
~person:"Go Jefferies, Josephine"
~person:"Lervik-Olsen, Line"
~subject:"Dienstleistungsqualität"
~subject:"Health care costs"
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Dienstleistungsqualität
Health care costs
Customer satisfaction
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Gesundheitsversorgung
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Health care
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Health care system
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Kundenzufriedenheit
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Patienten
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Patients
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Satisfaction
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Service quality
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Well-being
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Beziehungsmarketing
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Community well-being
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Consumer behaviour
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Customer experience
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Emotion
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Emotions
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Hospital
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Konsumentenverhalten
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Krankenhaus
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Lebensqualität
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Lebensstandard
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Nachhaltige Entwicklung
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Patient ecosystem management
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Patient experience
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Patient experiences
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Quality of life
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Relationship marketing
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Service Ecosystem
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Standard of living
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Go Jefferies, Josephine
Lervik-Olsen, Line
Bartel, Ann P.
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Gallan, Andrew S.
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McColl-Kennedy, Janet R.
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Barakshina, Tatiana
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Journal of business research : JBR
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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2
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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