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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Working paper / World Institute for Development Economics Research"
~person:"Wang, Yen-Yao"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
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Customer satisfaction
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Journal of business research : JBR
Working paper / World Institute for Development Economics Research
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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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