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~isPartOf:"Journal of business research : JBR"
~language:"eng"
~language:"est"
~person:"Aghazadeh, Hashem"
~person:"Tsang, Alex S. L."
~subject:"Beschwerdemanagement"
~subject:"Supply chain"
~type_genre:"Article in journal"
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Beschwerdemanagement
Supply chain
Complaint management
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Service recovery
3
Beziehungsmarketing
2
Consumer behaviour
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Service failure
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Brand management
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Buyer-supplier relationships
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Coping-Strategie
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Customer service
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Kundenservice
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Lieferantenmanagement
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Aghazadeh, Hashem
Tsang, Alex S. L.
Chebat, Jean-Charles
4
Oghazi, Pejvak
4
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3
Arsenovic, Jasenko
2
Bag, Surajit
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Huang, Minxue
2
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2
Hultman, Magnus
2
Hutzinger, Clemens
2
Jabbour, Ana Beatriz Lopes de Sousa
2
Jiménez, Gustavo André
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Kasnakoglu, Berna Tari
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Kaur, Puneet
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Krishnan, Balaji C.
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Journal of business research : JBR
European journal of marketing : EJM
1
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ECONIS (ZBW)
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Disentangling sustainability and resiliency factors in buyer-supplier relationships : a state-of-the-art review
Maleki, Hossein
;
Aghazadeh, Hashem
;
Amoozad Mahdiraji, …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014304131
Saved in:
2
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
3
Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
Saved in:
4
Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
Saved in:
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