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~isPartOf:"Journal of business research : JBR"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Patienten
7
Patients
7
Gesundheitsversorgung
5
Health care
5
Customer satisfaction
4
Hospital
4
Krankenhaus
4
Kundenzufriedenheit
4
Service quality
4
Gesundheitswesen
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Health care system
3
Satisfaction
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Zufriedenheit
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Beziehungsmarketing
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Consumer behaviour
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Konsumentenverhalten
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Patient satisfaction
2
Relationship marketing
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Well-being
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Arbeitsgruppe
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Community well-being
1
Cross-media
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Customer experience
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Customer journey
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E-healthcare
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Electronic word-of-mouth
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Emergency department
1
Emerging economies
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Emotion
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Emotions
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Fuzzy-Set QCA
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Game theory
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Gesundheitsvorsorge
1
Healthcare
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Healthcare service enhancement
1
Innovation adoption
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Innovation diffusion
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Gallan, Andrew S.
2
McColl-Kennedy, Janet R.
2
Barakshina, Tatiana
1
Danaher, Tracey S.
1
Dhakate, Nikhil
1
Figueiredo, Bernardo
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Hibbert, Sally
1
Joshi, Rohit
1
Lervik-Olsen, Line
1
Luca, Nadina
1
Orsingher, Chiara
1
Roy, Sanjit
1
Spanjol, Jelena
1
Tian, Lin
1
Verma, Rohit
1
Winklhofer, Heidi
1
Wu, Huamin
1
Zheng, Hong
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Journal of business research : JBR
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CHE research paper
6
Health care management science
6
Health economics
6
International journal of hospitality management
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Discussion paper series / IZA
4
Health economics review
4
NBER Working Paper
4
NBER working paper series
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
Advances in health care management
2
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ECONIS (ZBW)
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1
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
2
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
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