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~isPartOf:"Journal of business research : JBR"
~person:"Alatalo, Sari"
~person:"Cai, Ruiying"
~person:"Grunwald, Guido"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Alatalo, Sari
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Journal of business research : JBR
Journal of hospitality marketing & management
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The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
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2
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
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