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~isPartOf:"Journal of business research : JBR"
~person:"Arsenovic, Jasenko"
~person:"Devlin, James"
~subject:"Complaint management"
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Complaint management
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Beschwerdemanagement
2
Business cycle
1
Cultural identity
1
Culture
1
Expected recovery
1
High recovery
1
Justice theory
1
Konjunktur
1
Kulturelle Identität
1
Latent class cluster analysis
1
Moral judgment
1
PLS predict
1
Recovery magnitude
1
Recovery performance
1
Relationship activity
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Service expectations
1
Service failure
1
Service recovery
1
Social values
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Soziale Werte
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Viral marketing
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Arsenovic, Jasenko
Devlin, James
Balaji, M. S.
3
Chebat, Jean-Charles
3
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tsang, Alex S. L.
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Aghazadeh, Hashem
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Armirotto, Vincent
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Azemi, Yllka
1
Bacile, Todd J.
1
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Baliga, Ashwin J.
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Borges, Adilson
1
Butori, Raphaëlle
1
Béal, Mathieu
1
Cai, Ruiying
1
Chawla, Vaibhav
1
Chen, Pei-Chi
1
Chen, Tong
1
Chi, Nai-Wen
1
Cho, Wonae
1
Cusin, Julien
1
De Keyser, Arne
1
Dhir, Amandeep
1
Disegna, Marta
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Journal of business research : JBR
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
2
Is high recovery more effective than expected recovery in addressing service failure? : a moral judgment perspective
Chen, Tong
;
Ma, Ke
;
Bian, Xuemei
;
Zheng, Chundong
; …
- In:
Journal of business research : JBR
82
(
2018
),
pp. 1-9
Persistent link: https://www.econbiz.de/10011771721
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