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~isPartOf:"Journal of business research : JBR"
~person:"Arsenovic, Jasenko"
~subject:"Complaint management"
~subject:"Kundenzufriedenheit"
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Complaint management
Kundenzufriedenheit
Beschwerdemanagement
1
Customer satisfaction
1
Dienstleistungsqualität
1
Justice theory
1
Latent class cluster analysis
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PLS predict
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Arsenovic, Jasenko
Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Krishen, Anjala S.
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
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Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
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Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
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Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
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Eisend, Martin
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Ekinci, Yuksel
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Evanschitzky, Heiner
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Folse, Judith Anne Garretson
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Ghanbarpour, Tohid
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Giebelhausen, Michael
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Gloor, Peter A.
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Grégoire, Yany
2
Guo, Lin
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
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Hosany, Sameer
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Journal of business research : JBR
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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