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~isPartOf:"Journal of business research : JBR"
~person:"Baliga, Ashwin J."
~person:"Cai, Ruiying"
~person:"Grunwald, Guido"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
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Dienstleistungsqualität
2
Service quality
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B-to-B-Marketing
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Beziehungsmarketing
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Confidence
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Consumer behaviour
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Baliga, Ashwin J.
Cai, Ruiying
Grunwald, Guido
Balaji, M. S.
3
Chebat, Jean-Charles
3
Grégoire, Yany
2
Gäthke, Jana
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Huang, Minxue
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Hutzinger, Clemens
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Krishnan, Balaji C.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
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Tsang, Alex S. L.
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Weitzl, Wolfgang
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Béal, Mathieu
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Cho, Wonae
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Cusin, Julien
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Journal of business research : JBR
Journal of hospitality marketing & management
1
The service industries journal
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
2
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
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