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~isPartOf:"Journal of business research : JBR"
~person:"Bi, Qingqing"
~person:"Toufaily, Elissar"
~subject:"Customer retention"
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Journal of business research : JBR
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Customer
loyalty
to a commercial website : descriptive meta-analysis of the empirical literature and proposal of an integrative model
Toufaily, Elissar
;
Ricard, Line
;
Perrien, Jean
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1436-1447
Persistent link: https://www.econbiz.de/10009757094
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