//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~person:"Cai, Ruiying"
~person:"Grunwald, Guido"
~subject:"Complaint management"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beschwerdemanagement"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Kundenzufriedenheit
Beschwerdemanagement
1
Beziehungsmarketing
1
Confidence
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Interaction style
1
Konsumentenverhalten
1
Relationship marketing
1
Service failure
1
Service industry
1
Service quality
1
Service recovery
1
Sharing economy
1
Trust
1
Vertrauen
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Cai, Ruiying
Grunwald, Guido
Chebat, Jean-Charles
4
Balaji, M. S.
3
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Kasnakoglu, Berna Tari
2
Krishnan, Balaji C.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tsang, Alex S. L.
2
Varnali, Kaan
2
Weitzl, Wolfgang
2
Yılmaz, Çengiz
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Aghazadeh, Hashem
1
Ahmed, Zafar U.
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Armirotto, Vincent
1
Arora, Swapan Deep
1
Arsenovic, Jasenko
1
Azab, Carol
1
Azemi, Yllka
1
Bacile, Todd J.
1
Bagozzi, Richard P.
1
Baker, Melissa A.
1
Baker, Thomas L.
1
Baliga, Ashwin J.
1
Beatty, Sharon E.
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Borges, Adilson
1
Bose, Sunny
1
Butori, Raphaëlle
1
Béal, Mathieu
1
Chakraborty, Anirban
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Beiträge des Fachbereichs Wirtschaftswissenschaften der Universität Osnabrück
1
Corporate reputation review : an international journal
1
Das Wirtschaftsstudium : wisu ; Zeitschrift für Ausbildung, Prüfung, Berufseinstieg und Fortbildung
1
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Reihe: Marketing : MAR
1
The service industries journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->