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~isPartOf:"Journal of business research : JBR"
~person:"Donthu, Naveen"
~person:"Weitzl, Wolfgang"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
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Donthu, Naveen
Weitzl, Wolfgang
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Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
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