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~isPartOf:"Journal of business research : JBR"
~person:"Kawohl, Julian"
~person:"Verhoef, Peter C."
~subject:"Consumer behaviour"
~subject:"Kundenorientierung"
~subject:"Service quality"
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Kawohl, Julian
Verhoef, Peter C.
Ko, Eunju
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Chebat, Jean-Charles
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Journal of business research : JBR
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The impact of positive and negative emotions on loyalty intentions and their interactions with customer equity drivers
Ou, Yi-Chun
;
Verhoef, Peter C.
- In:
Journal of business research : JBR
80
(
2017
),
pp. 106-115
Persistent link: https://www.econbiz.de/10011771450
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