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~isPartOf:"Journal of business research : JBR"
~subject:"Absatz"
~subject:"Consumer behaviour"
~subject:"Service quality"
~type:"article"
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Search: subject:"Sales"
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Absatz
Consumer behaviour
Service quality
Salespeople
110
Verkaufspersonal
109
Konsumentenverhalten
73
Customer service
62
Kundenservice
62
Beziehungsmarketing
59
Relationship marketing
59
Sales promotion
57
Selling
57
Verkauf
57
Verkaufsförderung
57
Customer satisfaction
43
Dienstleistungsqualität
43
Kundenzufriedenheit
43
Sales
22
B-to-B-Marketing
21
Business-to-business marketing
21
Marketing management
21
Marketingmanagement
21
Beschwerdemanagement
20
Complaint management
20
Sales performance
20
Einzelhandel
19
Retail trade
19
Arbeitszufriedenheit
17
Brand management
17
Job satisfaction
17
Markenführung
17
USA
17
United States
17
Firm performance
16
Preismanagement
16
Pricing strategy
16
Unternehmenserfolg
16
Emotion
15
Lieferantenmanagement
15
Supplier relationship management
15
Arbeitsleistung
14
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85
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Book / Working Paper
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107
Aufsatz in Zeitschrift
107
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English
108
Author
All
Gustafsson, Anders
3
Shams, Poja
3
Voorhees, Clay M.
3
Calantone, Roger J.
2
De Keyser, Arne
2
Epstein, Leonardo D.
2
Goodstein, Ronald Charles
2
Hutzinger, Clemens
2
Weitzl, Wolfgang
2
Abney, Alexandra K.
1
Aghazadeh, Hashem
1
Agnihotri, Arpita
1
Akdeniz, M. Billur
1
Alkire, Linda
1
Allison, Lee
1
Ambika, Anupama
1
Anderson, Sidney T.
1
Andreassen, Tor W.
1
Andreev, Pavel
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Attari, Amin
1
Azab, Carol
1
Azemi, Yllka
1
Babakus, Emin
1
Babin, Barry J.
1
Bachrach, Daniel G.
1
Badrinarayanan, Vishag
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Banerjee, Somnath
1
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1
Baskin, Ernest
1
Basu, Rituparna
1
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1
Beeler-Connelly, Lisa L.
1
Behl, Abhishek
1
Beitelspacher, Lauren Skinner
1
Benyoucef, Morad
1
Bhardwaj, Pradeep
1
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Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
152
International journal of hospitality management
71
The journal of services marketing
66
Journal of retailing
48
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of the Academy of Marketing Science
39
Psychology & marketing
33
Journal of marketing
32
European journal of marketing : EJM
28
The service industries journal
28
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
27
International journal of contemporary hospitality management
26
International journal of retail & distribution management
26
The journal of personal selling & sales management : JPSSM
26
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
25
Journal of service management
24
Journal of service research
24
The international review of retail, distribution and consumer research
23
International journal of forecasting
22
Journal of hospitality marketing & management
22
Journal of service research : JSR
22
International journal of production economics
21
Journal of marketing research : JMR
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Marketing letters : a journal of research in marketing
21
Journal of promotion management : JPM
20
Advances in business and management forecasting
18
Asia Pacific journal of marketing and logistics
18
Services marketing quarterly
18
European journal of operational research : EJOR
17
Information systems research : ISR
17
The journal of business & industrial marketing
17
Journal of promotion management : innovations in planning and applied research
16
Journal of service theory and practice
16
Service business
16
The journal of applied business research
16
Journal of personal selling & sales management : JPSSM
15
Journal of marketing theory and practice
14
Business horizons
13
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ECONIS (ZBW)
108
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1
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10
of
108
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1
The effect of inside
sales
and hybrid
sales
structures on customer value creation
Ramos, Carla
;
Claro, Danny Pimentel
;
Germiniano, Renato
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013468754
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
Continuous techno-training and business-to-business salesperson success : how boosting techno-efficacy enhances
sales
effort and performance
Rayburn, Steven W.
;
Badrinarayanan, Vishag
;
Anderson, …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 66-78
Persistent link: https://www.econbiz.de/10012590168
Saved in:
5
Peak
sales
time prediction in new product
sales
: can a product manager rely on it?
Krishnan, Trichy V.
;
Feng, Shanfei
;
Jain, Dipak
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014332163
Saved in:
6
Developing brand identity and
sales
strategy in the digital era : moderating role of consumer belief in brand
Shams, S. M. Riad
;
Chatterjee, Sheshadri
;
Chaudhuri, Ranjan
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014555890
Saved in:
7
Online product returns : the role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.
;
Crespo-Tejero, N.
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
Saved in:
8
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
9
Hunting for new customers : assessing the drivers of effective salesperson prospecting and conversion
Gopalakrishna, Srinath
;
Crecelius, Andrew T.
;
Patil, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 916-926
Persistent link: https://www.econbiz.de/10013325729
Saved in:
10
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
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